ORF Parking Reservation and Parking Perks Program Terms and Conditions
1. Introduction
This document outlines the Terms and Conditions that apply when making a reservation using the Norfolk Airport Authority (“Authority”) E-commerce Website/Online Reservation System (“ORS”) to pre-purchase airport parking in the Norfolk International Airport Parking Facilities (“Airport Parking Facilities”), or any other available ancillary product(s). By making a reservation, you acknowledge and accept these Online Reservation System Terms and Conditions, referred to hereafter as “ORS Terms & Conditions.”
Please remember that the general privacy policy applicable to the Norfolk Airport Authority website still applies. In case of conflict these ORS Terms & Conditions will control with respect to use of the ORS.
2. Online Reservation System
The Authority provides an ORS by which you may pre-purchase airport parking and other available ancillary products (a “reservation”). The Authority does not guarantee that the ORS, or that airport parking or any ancillary products in the ORS, will be available at all times. A reservation does not guarantee a specific parking stall in the Airport Parking Facilities. You will still be required to find an open parking stall when you enter the Airport Parking Facility.
When you have completed the reservation process and submitted payment using the ORS on the Authority’s website at https://parking.norfolkairport.com/, you will receive an email confirmation of your reservation and a receipt of payment. Your reservation is not complete until the Reservation Confirmation email is received.
The Authority reserves the right to limit the number of reservations per person per day and/or the number of airport parking stalls or other ancillary products available for reservation per day via the ORS.
The Authority may offer ancillary products available for purchase at the time of reservation. Ancillary products may only be added to a reservation in conjunction with airport parking and may not be purchased separately.
3. Reservation Purchase Price and Payment
All reservations must be made a minimum of six (6) hours in advance of entry into the Airport Parking Facilities. The purchase price quoted by the ORS is applicable only when you complete your reservation. Until a reservation is completed, quoted prices for airport parking or any other ancillary product may vary based on time of reservation, product availability or other factors. Any amendment to a reservation may result in different availability or quoted price for airport parking or any other ancillary product based on time of reservation and product availability. When you provide your credit/debit card details to complete your online reservation, you are authorizing the Authority to charge your credit/debit card in the amount of the quoted purchase price.
All reservations require a minimum duration of stay of one (1) day. You may stay less than the minimum duration but will still be charged for a full day’s stay.
Airport Parking
The purchase price quoted by the ORS for airport parking is based on the entry and exit time that you choose and a number of factors to include how far in advance you are booking, time of day, day of week, time of year, etc.
Airport parking purchased through the ORS includes a two-hour grace period before your reservation entry time in the Airport Parking Facility. The QR Code provided in your reservation confirmation email will not grant entry more than two-hours before your reservation entry date/time.
Discounts and Promotions
The Authority may offer discounted or promotional rates for use in the ORS. All such discounts and promotions are subject to availability. The Authority reserves the right to modify promotion code usage restrictions, or to vary, amend or cancel promotional offers at any time. Discounted and/or promotional parking rates are only applicable for reservations made during the times the promotion is valid and will not be applied retroactively to reservations that have already been made in the ORS.
The Authority will choose which discounts and promotions it makes available in the ORS; this may include some that are exclusive to the ORS.
4. Reservation Modifications, Cancellations and Refunds
Your ability to make a reservation modification, cancellation and/or receive a refund may vary depending on the type of reservation or product purchased in the ORS. You may modify your reservation up to 6 hours before your reserved entry date and time. You may make a modification and/or cancellation to your reservation by clicking Manage Booking within the ORS and selecting the relevant option/s.
When modifying a reservation, if the purchase price associated with the new reservation period differs from the original reservation, your original reservation will be cancelled, and the purchase price refunded to your card. You will receive a cancellation email for the original reservation. A new reservation will be created for the modification, and your card charged for the purchase price of the new reservation. You will receive a reservation confirmation email with the new reservation details.
You may cancel your reservation at any time up to six (6) hours before the beginning of the reservation period (reservation entry date/time) without penalty and receive a full refund. Cancelling a reservation for parking will also include the cancellation of any ancillary products purchased. You will receive a reservation cancellation email for the canceled reservation.
In the unlikely event that the Authority cannot locate a stall for your vehicle in the Airport Parking Facilities, the Authority will issue a full refund of your reservation without penalty.
5. Entering the Airport Parking Facilities with a Reservation
You must enter the Airport Parking Facility through a corresponding entry lane for your purchased parking product and must scan the QR code in your reservation confirmation email at the entry station for the gate/barrier to lift and allow vehicle entry. Please ensure that you retain the QR code associated with your reservation as it must be scanned again at an exit station to exit the Parking Facility.
If you are unable to scan your QR Code at entry, DO NOT PULL A TICKET! Press the ‘For Assistance’ button on the entry station and a Parking Attendant will assist you. Please note that if a ticket is pulled at entry, you will be required to pay the ticket at exit. You may email parkingreservations@norfolkairport.com to request a refund for your pre-paid reservation.
6. Parking in the Airport Parking Facilities with a Reservation
You may only park in the Parking Facility that is designated for your purchased parking product. If you park in an area and/or space other than what is designated for your purchased parking product, you agree to be charged the applicable parking rate for that product at exit. You must park in a physical space in the Airport Parking Facility. Any vehicle not parked in a physical space (ex. fire lane, end cap, restricted area) may be subject to tow.
7. Exiting the Airport Parking Facilities with a Reservation
You may exit the Airport Parking Facility through any open exit lane. You must scan the same QR code in your reservation confirmation email at the exit station for the gate/barrier to lift and allow vehicle exit.
Airport Parking Facility parking fees are calculated from the entry date/time associated with your reservation and not when you scan your QR code at parking facility entry.
The rate associated with your reservation is not transferable to any additional duration of stay exceeding the original value/pre-purchased time of your reservation (i.e., early entry or late exit).
If you exceed the pre-purchased time associated with your reservation, an overstay charge will apply. You will be required to pay any overstay charge at the posted parking rates at time of parking facility exit per our terms and conditions. Multiple reservations may not be applied to the same parking stay. You cannot create a supplementary reservation for time stayed in the garage exceeding the original reservation’s pre-purchased time. Only one reservation can be applied to a parking stay.
8. Reservations with Ancillary Airport Products
The ORS may offer ancillary products available for purchase at the time of reservation. Ancillary products may only be added to your reservation in conjunction with the purchase of airport parking.
9. Reservations and Airport Parking Facilities
In the unlikely event that the Airport Parking Facilities are unavailable or at maximum capacity and the Authority cannot provide a space for your vehicle in your purchased product, the Authority will issue a full refund of your reservation without penalty.
10. No Resale of Reservation / Commercial Use
A reservation is not permitted to be sold, rented, transferred, conveyed, or made available in any other way to third parties, whether on its own or bundled with other products or services without the Authority’s expressed written consent. If you do so, this will result in the non-refundable cancellation of the reservation. A reservation is not to be used for commercial purposes at any time.
11. Privacy
To process a reservation, the Authority will collect and store personal information including your name, address, phone number, email, and vehicle license plate. Your use of the Authority ORS indicates your consent for the Authority to collect and store such information.
The Authority is subject to the public records requirements of the Commonwealth of Virginia and may be required to release information it holds about you, if requested, unless there is an exemption that applies and allows the Authority to refuse to release that information. The Authority will use commercially reasonable technology and security policies, rules, and measures to protect your personal information that the Authority has received from you from unauthorized access and improper use. The Authority will not sell or rent your personal information to third parties.
12. Indemnity
You agree to indemnify the Authority and hold it harmless, from and against any and all losses, costs, expenses, damages, or liability relating to, arising from or as a result of your use of the ORS.
13. Limitation of Liability
In addition to any limitations or exclusions within the Authority’s Terms & Conditions of entry into the Airport Parking Facilities and otherwise to the extent permitted by law, the Authority’s total liability to you will be limited to a refund of the purchase price of the reservation. The Authority accepts NO RESPONSIBILITY for loss or damage to vehicles, accessories, or the contents of a vehicle, caused by theft, vandalism, collision, weather, fire, water, act of God, or any other cause whatsoever.
14. Safety and Security
You must:
(a)Comply with all laws and all other requirements relating to safety and security.
(b)Comply with all parking signs, no parking zones and directions issued to you by the Authority.
(c)Drive carefully and responsibly in all Authority Parking Facilities and on all Authority property.
(d)Not cause any obstructions, including parking across or occupying more than one parking space.
(e)Not park in a designated ADA parking space without displaying a current ADA license plate or permit.
(f)Not park in a designated electric vehicle parking space if your vehicle is not an electric vehicle.
(g)Obey all directional and safety signs at all times.
(h)Park only in designated public parking spaces and not park in any area which is not designated as public parking.
The Authority may issue citations for violations of Ordinances or other applicable laws, rules, regulations for any parked vehicles within the Airport Parking Facilities. Any vehicle not parked in a physical space (ex. fire lane, end spaces that contain hash marks, restricted area) may be subject to tow.
The Authority, its employees, agents or representatives may enter, move or tow away your vehicle for operational, safety or security reasons. The Authority will notify the registered owner by mail that their vehicle has been towed.
15. Changes to Terms & Conditions
The Authority reserves the right to change these ORS Terms & Conditions at any time. Please ensure that you check the ORS Terms & Conditions posted on the website at the time of reservation and/or prior to entering the Airport Parking Facilities.
16. Contact Us
Any comments relating to the ORS, should be emailed to parkingreservations@norfolkairport.com or you may contact us via phone at 757-857-3348.
ORS Terms & Conditions last updated 09/01/2024